What hardware are you returning to iPrimus?
Your modem
- Let us know that you want to return your modem. Once we’ve processed your return request, we’ll send you an SMS and email with instructions.
- Drop your modem off to an Australia Post store and give them your return code. Australia Post will organise for your modem to be returned at no cost to you.
- If you don’t have a code yet, call us on 1300 85 85 85 before you get to Australia Post.
- Keep your receipt.
Make sure that you return your modem within 30 days to avoid a non-return fee.
Items to return
Ethernet Cable Power Cord Phone Cord ADSL Filter/
Splitter Modem/
Router 
What happens if I don’t have all items listed?
If you don’t have all of these items, just return what you have. We’ll contact you if there are any issues
Next
When we’ve received your hardware, we’ll let you know by SMS
If you keep getting reminder messages 7 days after you’ve returned your hardware call us on 1300 85 85 85 with your receipt handy.
Your modem
- Let us know that you want to return your modem. Once we’ve processed your return request, we’ll send you an SMS and email with instructions.
- Drop your modem off to an Australia Post store and give them your return code. Australia Post will organise for your modem to be returned at no cost to you.
- If you don’t have a code yet, call us on 1300 85 85 85 before you get to Australia Post.
- Keep your receipt.
Make sure that you return your modem within 30 days to avoid a non-return fee.
Items to return
| Ethernet Cable | Power Cord | Phone Cord | ADSL Filter/ Splitter | Modem/ Router |
|---|---|---|---|---|
| 
| 
| 
| 
|
What happens if I don’t have all items listed?
If you don’t have all of these items, just return what you have. We’ll contact you if there are any issues
Next
When we’ve received your hardware, we’ll let you know by SMS
If you keep getting reminder messages 7 days after you’ve returned your hardware call us on 1300 85 85 85 with your receipt handy.
Your Fetch TV box
- Let us know that you want to return your Fetch box. Once we’ve processed your return request, we’ll send you an SMS and email with instructions.
- Drop your Fetch box off to an Australia Post store and give them your return code. Australia Post will organise for your Fetch box to be returned at no cost to you.
- If you don’t have a code yet, call us on 1300 85 85 85 before you get to Australia Post.
- Keep your receipt.
Items to return
Set Top Box
Power lead with power pack
Remote with batteries removed
HDMI Cable
Ethernet Cable
What happens if I don’t have all items listed?
If you don’t have all of these items, just return what you have. We’ll contact you if there are any issues.
Next
When we’ve received your hardware, we’ll let you know by SMS
If you keep getting reminder messages 7 days after you’ve returned your hardware call us on 1300 85 85 85 with your receipt handy.
Your Fetch TV box
- Let us know that you want to return your Fetch box. Once we’ve processed your return request, we’ll send you an SMS and email with instructions.
- Drop your Fetch box off to an Australia Post store and give them your return code. Australia Post will organise for your Fetch box to be returned at no cost to you.
- If you don’t have a code yet, call us on 1300 85 85 85 before you get to Australia Post.
- Keep your receipt.
Items to return
Set Top Box
Power lead with power pack
Remote with batteries removed
HDMI Cable
Ethernet Cable
What happens if I don’t have all items listed?
If you don’t have all of these items, just return what you have. We’ll contact you if there are any issues.
Next
When we’ve received your hardware, we’ll let you know by SMS
If you keep getting reminder messages 7 days after you’ve returned your hardware call us on 1300 85 85 85 with your receipt handy.