Upgrade from old copper technology by bringing fibre optic cable directly to your home.
Access nbn’s® fastest speeds on a more reliable network through fibre optic technology.
The upgrade is being covered by nbn®, so there is no cost to you.
Save up to $20/mth for 6 months on high-speed plans. Offer ends 25/06/2024. T&Cs apply.
Upgrading to fibre is easy
Enter your address here to see if your home is eligible for the fibre upgrade.
iPrimus will coordinate your fibre upgrade with nbn® and keep you informed along the way.
Once the upgrade is complete, simply plug your modem into the new fibre connection and enjoy faster, more reliable internet!
Find out if your address is eligible
Have Questions? We've Got Answers!
The Fibre Connect program is an nbn® initiative to upgrade eligible Australian households with a Fibre-to-the Node (FTTN) or Fibre-to-the-Curb (FTTC) connection to Fibre-to-the-Premises (FTTP), providing them when a faster and more reliable internet connection. nbn® plan to connect approximately 3 million Australian households in selected locations over the next few years.
The Fibre Connect program is an nbn® initiative to upgrade eligible Australian households with a Fibre-to-the Node (FTTN) or Fibre-to-the-Curb (FTTC) connection to Fibre-to-the-Premises (FTTP), providing them when a faster and more reliable internet connection. nbn® plan to connect approximately 3 million Australian households in selected locations over the next few years.
If you currently have a Fibre-to-the-Node (FTTN) or Fibre-to-the-Curb (FTTC) connection, you may now be eligible to upgrade to Fibre-to-the-Premises (FTTP).
To qualify for the free fibre upgrade, eligible households with a;
- Fibre-to-the-Node (FTTN) connection will need to order either Premium, Home Superfast or Home Ultrafast
- Fibre-to-the-Curb (FTTC) connection will need to order either Home Superfast or Home Ultrafast
If you currently have a Fibre-to-the-Node (FTTN) or Fibre-to-the-Curb (FTTC) connection, you may now be eligible to upgrade to Fibre-to-the-Premises (FTTP).
To qualify for the free fibre upgrade, eligible households with a;
- Fibre-to-the-Node (FTTN) connection will need to order either Premium, Home Superfast or Home Ultrafast
- Fibre-to-the-Curb (FTTC) connection will need to order either Home Superfast or Home Ultrafast
Give us a call on 13 17 89 and ask about our free fibre upgrade program.
Give us a call on 13 17 89 and ask about our free fibre upgrade program.
Check your address here. Eligible plans will have “Free Fibre Upgrade” next to the plan name.
Check your address here. Eligible plans will have “Free Fibre Upgrade” next to the plan name.
Don’t worry, we can still connect you to our award-winning broadband plans and we’ll let you know if your address becomes eligible in the future.
Don’t worry, we can still connect you to our award-winning broadband plans and we’ll let you know if your address becomes eligible in the future.
Yes, to complete the upgrade work will be required to install new nbn® equipment inside and outside of your premises.
To make sure you have a smooth upgrade, two important nbn® technician visits will take place.
You’ll only need to be home for one of them. iPrimus will book the required appointments and notify you via SMS of the appointment time.
1) Pre-installation visit
Here an nbn® approved technician will assess the outside of your premises. This will help them to identify any obstacles early and prepare for your upcoming installation appointment. nbn® will notify you via SMS ahead of the visit.
You don’t have to be home for this visit.
2) Installation appointment
The nbn® approved technician will install the new nbn equipment inside and outside your premises. In most cases this appointment will take between 3 to 4 hours. iPrimus will notify you via SMS of the appointment time.
You or someone over 18 needs to be home for this appointment.
Yes, to complete the upgrade work will be required to install new nbn® equipment inside and outside of your premises.
To make sure you have a smooth upgrade, two important nbn® technician visits will take place.
You’ll only need to be home for one of them. iPrimus will book the required appointments and notify you via SMS of the appointment time.
1) Pre-installation visit
Here an nbn® approved technician will assess the outside of your premises. This will help them to identify any obstacles early and prepare for your upcoming installation appointment. nbn® will notify you via SMS ahead of the visit.
You don’t have to be home for this visit.
2) Installation appointment
The nbn® approved technician will install the new nbn equipment inside and outside your premises. In most cases this appointment will take between 3 to 4 hours. iPrimus will notify you via SMS of the appointment time.
You or someone over 18 needs to be home for this appointment.
This will depend on the availability of nbn® technicians in your area. We’ll keep you updated along the way and your existing service will continue work during upgrade process.
This will depend on the availability of nbn® technicians in your area. We’ll keep you updated along the way and your existing service will continue work during upgrade process.
New Customers
We’ll provide you with a nbn compatible modem when you join
Existing customers
If your current modem was supplied by iPrimus then it will be compatible with your new fibre connection. If you're using your own modem we can't guarantee and recommend you check with the manufacture of your modem to confirm compatibility.
New Customers
We’ll provide you with a nbn compatible modem when you join
Existing customers
If your current modem was supplied by iPrimus then it will be compatible with your new fibre connection. If you're using your own modem we can't guarantee and recommend you check with the manufacture of your modem to confirm compatibility.
The nbn® technician will install your new Fibre-to-the-Premises (FTTP) service in parallel to your existing connection. There may be temporary service interruptions during the pre-installation visit and installation appointments.
To allow sufficient time for you to connect your modem or other internal equipment to the new fibre connection, iPrimus will leave your current service active for 6 days once the fibre upgrade is completed. You will only be billed for one service during this time.
Please contact our Technical Support team on 13 17 89 if you experience any issues or need any assistance.
The nbn® technician will install your new Fibre-to-the-Premises (FTTP) service in parallel to your existing connection. There may be temporary service interruptions during the pre-installation visit and installation appointments.
To allow sufficient time for you to connect your modem or other internal equipment to the new fibre connection, iPrimus will leave your current service active for 6 days once the fibre upgrade is completed. You will only be billed for one service during this time.
Please contact our Technical Support team on 13 17 89 if you experience any issues or need any assistance.
The location of the new connection box can sometimes be negotiated with the nbn technician, but not always. nbn® will generally install the new connection box on the inside surface of an external wall, closest to the street.
Please note, it may not be possible to install the new connect box in the same location as where your original nbn technology connection points were.
The location of the new connection box can sometimes be negotiated with the nbn technician, but not always. nbn® will generally install the new connection box on the inside surface of an external wall, closest to the street.
Please note, it may not be possible to install the new connect box in the same location as where your original nbn technology connection points were.
Fibre-to-the-Node (FTTN) and Fibre-to-the-Curb (FTTC) both use a mix of copper and fibre optic technologies to bring the connection into your home.
Whereas Fibre-to-the-Premises (FTTP) uses only fibre optic technology. The closer the fibre optic line is to your home, the more reliable the connection will be and the faster the speeds you can access.
Fibre-to-the-Node (FTTN) and Fibre-to-the-Curb (FTTC) both use a mix of copper and fibre optic technologies to bring the connection into your home.
Whereas Fibre-to-the-Premises (FTTP) uses only fibre optic technology. The closer the fibre optic line is to your home, the more reliable the connection will be and the faster the speeds you can access.
Yes, you can view the Fibre Connect Terms and Conditions here.
Yes, you can view the Fibre Connect Terms and Conditions here.
Feel free to get in touch with our friendly team via 131 789 or our chat service.
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