SERVICE DESCRIPTION
iPrimus Home Phone is a VoIP (Voice over IP) telephone Service which is dependent on a compatible iPrimus broadband connection.
PRICING INFORMATION
| Plan | Everyday | International |
|---|---|---|
| General | A domestic call plan, charged monthly. Does not allow international calls. | A call plan with domestic and international calls, charged monthly. Does allow international calls. No top ups available. |
| Monthly Price | $10 | $30 |
| Standard national calls | Unlimited | Unlimited |
| Standard mobile calls | Unlimited | Unlimited |
| International call credit | Not available | up to $2,000 IDD (no top up allowed) |
| Available Contract Terms | Month-to-Month | Month-to-Month |
| Calls to 13/1300 | Unlimited | Unlimited |
| International Rates | N/A | International call rates here |
| Cancelling your Service | You may cancel your Home Phone Service with us at any time without incurring any additional charges. | |
OTHER INFORMATION
KEY DETAILS
The Home Phone plan allows you to make and receive calls through your compatible iPrimus broadband connection. VoIP is internet telephony and the availability and quality of the Service may differ from a standard copper telephone service. iPrimus only offers a telephone Service to customers who agree to waive their rights under any applicable Customer Service Guarantee standards required by Law for this Service. More information is available on www.iprimus.com.au.
iPrimus VoIP can ordinarily be used to call the emergency number 000, however a VoIP Service is not considered reliable in an emergency such as, for example, during a power outage. VoIP Services are not recommended if you/another resident have a disability, serious illness or other life-threatening condition necessitating an uninterrupted phone line.
SERVICE AVAILABILITY
iPrimus Home Phone is currently available to existing iPrimus broadband customers only. If your broadband Service is cancelled, this will also cancel your Home Phone Service.
USAGE INFORMATION
Information about your usage can be viewed in by logging in to My Account.
PLAN INCLUSIONS
This plan includes call types as per the Information About Pricing section above.
iPrimus Home Phone does not allow pay-as-you-go calls, rather call packs can be purchased and can be cancelled at any time. iPrimus Acceptable Use Policy applies to calls. Please check the iPrimus website for all other call type charges.
PAYMENT OPTIONS
You must pay for your Service by Direct Debit from your credit or debit card and no additional fees apply. It is your responsibility to ensure that there are sufficient clear funds or credit limit available in your account to allow payment to be made in accordance with a Direct Debit request. To modify a Direct Debit arrangement, please call 13 17 89 or go to My Account.
ONLINE SAFETY
The eSafety Commissioner provides a range of educational material about staying safe online: https://www.esafety.gov.au/
A range of certified Family Friendly Filters can be found on the Communications Alliance website: https://www.commsalliance.com.au/Activities/ispi/fff
HARDWARE
In order to use your iPrimus Home Phone Service, you need an iPrimus modem for your broadband Service and a compatible telephone handset.
RECEIVING STATEMENTS
iPrimus will send your invoices to your nominated email address each month. View up to date information about your Service by logging in to My Account.
CHANGES TO YOUR PLAN
We may from time to time make changes to your plan, including its pricing and inclusions, by providing you with written notice. Where any changes have a non-material detrimental impact to you, we can make those changes upon providing you with Reasonable Notice of the changes. If the change is materially detrimental to you, we will provide you with at least 30 days’ notice.
FULL TERMS
This information is a summary only. Visit www.iprimus.com.au for our Standard Form of Agreement which sets out the terms and conditions for our Equipment & Services.
CONTACT DETAILS
T: 13 17 89
E: [email protected]
COMPLAINTS & DISPUTES
If you have a complaint or a dispute, please contact us on the below details
T: 131 789
E: [email protected]
TELECOMMUNICATIONS INDUSTRY OMBUDSMAN (TIO)
If you are still not satisfied with the steps taken by iPrimus to resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve your issue with iPrimus & is an option of last resort.
You can contact the TIO on the below details:
T: 1800 062 058
W: http://www.tio.com.au/about-us/contact-us
Effective Date: 17/07/2024