Here are details about what a modem replacement means for you.

Why am I receiving a new modem?

A new modem is on its way to you to help resolve your internet issues. You’ll receive a SMS from us shortly with tracking information.

When will I receive my new modem?

Customers typically receive their new modems within 2 – 5 business days.

What happens if I’m not home to accept delivery?

Our courier driver, Toll, should leave a card with details on how to arrange pickup or redelivery.

Can I change where the hardware is being delivered too?

Yes, use your Toll tracking number to make any delivery changes.

Do I need to return the faulty hardware?

Yes, the faulty hardware needs to be returned to us via Australia Post. You will receive return instructions via SMS.

What happens once I receive the modem?

We’ll check in once we can see the hardware has been delivered and plugged in.