Data usage alerts
Our data usage alerts let you know that you have reached a specified amount (either 50%, 80% or 100%) of your allocated data in the current billing period.
If you have signed up to a mobile plan before July 16th 2024 and received a message alerting you that you have reached 100% of your allowance, excess usages charges will apply in accordance with your plan and as outlined below under excess charge alerts.
Please note that the information regarding your usage may be up to 48 hours old.
Excess charge alerts
Excess charges apply for usage not included in your plan allowance including extra data, international calls outside your included minutes, or usage outside Australia.
For customers on 5G mobile plans, no excess data fees will be charged when you exceed your monthly data allowance. Instead your service will be slowed to a maximum of 256kbps for the rest of that monthly billing cycle.
If you have signed up to a mobile plan before July 16th 2024 excess charge alerts let you know when excess charges on your service have reached $100 in the current billing period. When excess charges on your service exceed $200, your service will be automatically barred to prevent further charges on your account.
Upgrade your plan
In order to avoid excess usage charges in the future you may choose to upgrade our 5G plans with no excess charges.
How do I find out more?
If you have any questions, would like to find out more about upgrading your plan or to check your current usage please contact customer service on 131 789 or chat to us live right now by clicking here.