Before you start using the internet, please follow these steps to ensure your modem is properly set up.
1. Plug in your modem and leave it connected for at least 15 minutes to allow it to perform key configuration updates.
2. Once the configuration updates are complete, your modem will automatically connect to the internet.
If you try to use the internet before these updates are finished, the connection may not work properly.
Find the coloured sticker on your modem box
Is the sticker on your box yellow? Great – let’s start!
Plug in the cables
- Plug your power cable into the modem, and then into the power socket. Don’t forget to switch the power socket off first.
- Next, plug one end of a phone cable into the DSL port on your modem, and the other end into your phone wall socket.
- It’s time for your phone. With an nbn® connection, you’ll plug your home phone into the ‘Phone’ port on your modem - not the wall socket.
- You can now use an ethernet cable to connect any devices that won’t be using a Wi-Fi connection.
Check the lights
- Power up your modem by switching on your wall socket and switching on the power button on your modem.
- Wait 15 minutes for your modem to auto-configure.
- After 15 minutes, the Internet light (shown in the image below) should be on.
- If the light hasn’t turned on, turn your modem off and repeat this step.
Connect your device
- It’s time to connect to your Wi-Fi!
- Look for the ‘Wi-Fi Network Name’ and ‘Wi-Fi Password‘, on a sticker at the bottom of your modem.
- Connect your devices to Wi-Fi by searching for the ‘Wi-Fi Network Name’ and using the ‘Wi-Fi Password‘ as the security password.
- To connect a device directly, plug one end of the supplied Ethernet cable into the yellow LAN port on the back of the modem and the other into your device.
You’re all done!
If your internet isn’t working – go through each of the steps again before contacting our tech support team.
Is the sticker on your box yellow? Great – let’s start!
Plug in the cables
- Plug your power cable into the modem, and then into the power socket. Don’t forget to switch the power socket off first.
- Next, plug one end of a phone cable into the DSL port on your modem, and the other end into your phone wall socket.
- It’s time for your phone. With an nbn® connection, you’ll plug your home phone into the ‘Phone’ port on your modem - not the wall socket.
- You can now use an ethernet cable to connect any devices that won’t be using a Wi-Fi connection.
Check the lights
- Power up your modem by switching on your wall socket and switching on the power button on your modem.
- Wait 15 minutes for your modem to auto-configure.
- After 15 minutes, the Internet light (shown in the image below) should be on.
- If the light hasn’t turned on, turn your modem off and repeat this step.
Connect your device
- It’s time to connect to your Wi-Fi!
- Look for the ‘Wi-Fi Network Name’ and ‘Wi-Fi Password‘, on a sticker at the bottom of your modem.
- Connect your devices to Wi-Fi by searching for the ‘Wi-Fi Network Name’ and using the ‘Wi-Fi Password‘ as the security password.
- To connect a device directly, plug one end of the supplied Ethernet cable into the yellow LAN port on the back of the modem and the other into your device.
You’re all done!
If your internet isn’t working – go through each of the steps again before contacting our tech support team.
Is the sticker on your box blue? Great – let’s start!
Plug in the cables
- Plug your power cable into the modem, and then into the power socket. Don’t forget to switch the power socket off first.
- It’s time for your phone. With an nbn® connection, you’ll plug your home phone into the ‘Phone’ port on your modem - not the wall socket.
- Next, plug one end of your ethernet cable into the WAN port on your modem, and the other end into one of the UNI-D ports on your NBN device.
- You can now use an ethernet cable to connect any devices that won’t be using a Wi-Fi connection.
Check the lights
- Power up your modem by switching on your wall socket and switching on the power button on your modem.
- Wait 15 minutes for your modem to auto-configure.
- After 15 minutes, the Internet light (shown in the image below) should be on.
- If the lights haven’t turned on, turn your modem off and repeat this step.
Connect your device
- It’s time to connect to your Wi-Fi!
- Look for the ‘Wi-Fi Network Name’ and ‘Wi-Fi Password‘, on a sticker at the bottom of your modem.
- Connect your devices to Wi-Fi by searching for the ‘Wi-Fi Network Name’ and using the ‘Wi-Fi Password‘ as the security password.
- To connect a device directly, plug one end of the supplied Ethernet cable into the yellow LAN port on the back of the modem and the other into your device.
You’re all done!
If your internet isn’t working – go through each of the steps again before contacting our tech support team.
Is the sticker on your box blue? Great – let’s start!
Plug in the cables
- Plug your power cable into the modem, and then into the power socket. Don’t forget to switch the power socket off first.
- It’s time for your phone. With an nbn® connection, you’ll plug your home phone into the ‘Phone’ port on your modem - not the wall socket.
- Next, plug one end of your ethernet cable into the WAN port on your modem, and the other end into one of the UNI-D ports on your NBN device.
- You can now use an ethernet cable to connect any devices that won’t be using a Wi-Fi connection.
Check the lights
- Power up your modem by switching on your wall socket and switching on the power button on your modem.
- Wait 15 minutes for your modem to auto-configure.
- After 15 minutes, the Internet light (shown in the image below) should be on.
- If the lights haven’t turned on, turn your modem off and repeat this step.
Connect your device
- It’s time to connect to your Wi-Fi!
- Look for the ‘Wi-Fi Network Name’ and ‘Wi-Fi Password‘, on a sticker at the bottom of your modem.
- Connect your devices to Wi-Fi by searching for the ‘Wi-Fi Network Name’ and using the ‘Wi-Fi Password‘ as the security password.
- To connect a device directly, plug one end of the supplied Ethernet cable into the yellow LAN port on the back of the modem and the other into your device.
You’re all done!
If your internet isn’t working – go through each of the steps again before contacting our tech support team.
Is the sticker on your box orange? Great – let’s start!
Plug in the cables
- Plug your power cable into the modem, and then into the power socket. Don’t forget to switch the power socket off first.
- It’s time for your phone. With an nbn® connection, you’ll plug your home phone into the ‘Phone’ port on your modem - not the wall socket.
- Next, plug one end of your ethernet cable into the WAN port on your modem, and the other end into the network box provided by nbn®.
- You can now use an ethernet cable to connect any devices that won’t be using a Wi-Fi connection.
Check the lights
- Power up your modem by switching on your wall socket and switching on the power button on your modem.
- Wait 15 minutes for your modem to auto-configure.
- After 15 minutes, the Internet light (shown in the image below) should be on.
- If the lights haven’t turned on, turn your modem off and repeat this step.
Connect your device
- It’s time to connect to your Wi-Fi!
- Look for the ‘Wi-Fi Network Name’ and ‘Wi-Fi Password‘, on a sticker at the bottom of your modem.
- Connect your devices to Wi-Fi by searching for the ‘Wi-Fi Network Name’ and using the ‘Wi-Fi Password‘ as the security password.
- To connect a device directly, plug one end of the supplied Ethernet cable into the yellow LAN port on the back of the modem and the other into your device.
You’re all done!
If your internet isn’t working – go through each of the steps again before contacting our tech support team.
Is the sticker on your box orange? Great – let’s start!
Plug in the cables
- Plug your power cable into the modem, and then into the power socket. Don’t forget to switch the power socket off first.
- It’s time for your phone. With an nbn® connection, you’ll plug your home phone into the ‘Phone’ port on your modem - not the wall socket.
- Next, plug one end of your ethernet cable into the WAN port on your modem, and the other end into the network box provided by nbn®.
- You can now use an ethernet cable to connect any devices that won’t be using a Wi-Fi connection.
Check the lights
- Power up your modem by switching on your wall socket and switching on the power button on your modem.
- Wait 15 minutes for your modem to auto-configure.
- After 15 minutes, the Internet light (shown in the image below) should be on.
- If the lights haven’t turned on, turn your modem off and repeat this step.
Connect your device
- It’s time to connect to your Wi-Fi!
- Look for the ‘Wi-Fi Network Name’ and ‘Wi-Fi Password‘, on a sticker at the bottom of your modem.
- Connect your devices to Wi-Fi by searching for the ‘Wi-Fi Network Name’ and using the ‘Wi-Fi Password‘ as the security password.
- To connect a device directly, plug one end of the supplied Ethernet cable into the yellow LAN port on the back of the modem and the other into your device.
You’re all done!
If your internet isn’t working – go through each of the steps again before contacting our tech support team.
Feel free to get in touch with our friendly team via 131 789 or our chat service.