SERVICE DESCRIPTION
iPrimus nbn™ internet is a broadband data Service that provides you with internet access at your premises via the National Broadband Network. All iPrimus nbn™ internet plans include a broadband Service and a Wi-Fi Modem (brand and model may vary).
PRICING INFORMATION
Internet Plan Pricing
| Plan | nbn Standard | nbn Fixed Wireless Standard | nbn Standard Plus | nbn Fixed Wireless Plus | nbn Premium |
|---|---|---|---|---|---|
| Monthly Price | $74 | $74 | $84 | $84 | $94 |
| Total Minimum Cost (If you cancel your Service during the first month) | $254 | $254 | $264 | $264 | $274 |
| Cancelling your Service | You may cancel your Service with us at any time without incurring any additional charges with the exception of any amounts owing for hardware. | ||||
| Data Allowance | Unlimited | ||||
| Available Contract Terms | Month-to-Month | ||||
| Set-up Fee | $0 | ||||
| Static IP (optional) | $5/mth | ||||
Wi-Fi Modem Pricing
| Hardware Costs & Repayment Options | A Wi-Fi modem is included with all iPrimus internet plans. |
|---|---|
| Early Termination of Hardware Repayment Term | If you choose to cancel your Service within the Hardware Repayment Term, you will need to pay $10 for each remaining month of the Hardware Repayment Term. |
OTHER INFORMATION
KEY DETAILS
This is an internet service that is delivered over the National Broadband Network. For more information about speed tiers visit our nbn® Key Facts Sheet.
SERVICE & SPEED PLAN AVAILABILITY
Service not available to all areas, homes, or customers. While we perform preliminary qualification checks upfront for broadband Service availability, the type of Service offered may be subject to further qualification checks to determine what is available at your location. If we are unable to connect all your Services, we will attempt to contact you to discuss further options first or if we can’t contact you after making reasonable attempts, we will cancel your order.
A modem capable of transfer speeds greater than 250mbps is necessary for your Home Superfast or 1000mbps for your Home Ultrafast plan, as applicable. iPrimus modems are capable of these speeds. nbn Fixed Wireless speeds will be lower than other nbn access types.
PLAN INCLUSIONS
iPrimus Acceptable Use Policy applies in relation to plans which include unlimited data consumption. Visit iPrimus Acceptable Use Policy for more information.
CONNECTION FEES
Set-up Fees
There are no set-up fees on any of our nbn plans.
New Development Charges
nbn co charge $300 for first-time connections in new developments. Additional charges may apply for subsequent connections requiring installation of additional equipment or non-standard connections. Payment instalment options may be available upon request.
HARDWARE
Internet Services require an nbn™ compatible modem and may require an nbn™ connection box. Fixed Wireless connections will require an nbn™ outdoor antenna.
A Wi-Fi modem is included with all internet plans and is yours to keep if you leave. Brand and model may vary. For warranty information please refer to https://www.iprimus.com.au/support/warranty-repairs/
You may receive a notification to return the nbn™ connection box to us (e.g. where the equipment is faulty). If you fail to return the nbn™ connection box within 30 days of receiving such notification, you may be charged a non-return fee of $114.
The nbn™ connection box is the property of nbn co and must remain at the property when you leave.
PAYMENT OPTIONS
You must pay for your Service by Direct Debit from your credit or debit card and no additional fees apply. It is your responsibility to ensure that there are sufficient clear funds or credit limit available in your account to allow payment to be made in accordance with a Direct Debit request. To modify a Direct Debit arrangement, please call 13 17 89 or go to My Account.
RECEIVING STATEMENTS
iPrimus will send your invoices to your nominated email address each month. Invoices and other billing information can be viewed in My Account.
CHANGES TO YOUR PLAN
We may from time to time make changes to your plan, including its pricing and inclusions, by providing you with written notice. Where any changes have a non-material detrimental impact to you, we can make those changes upon providing you with Reasonable Notice of the changes. If the change is materially detrimental to you, we will provide you with at least 30 days’ notice.
FULL TERMS
This information is a summary only. Visit www.iprimus.com.au for our Standard Form of Agreement which sets out the terms and conditions for our Equipment & Services.
CONTACT DETAILS
T: 13 17 89
E: [email protected]
COMPLAINTS & DISPUTES
If you have a complaint or a dispute, please contact us on the below details
T: 13 17 89
E: [email protected]
TELECOMMUNICATIONS INDUSTRY OMBUDSMAN (TIO)
If you are still not satisfied with the steps taken by iPrimus to resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve your issue with iPrimus & is an option of last resort.
You can contact the TIO on the below details:
T: 1800 062 058
W: http://www.tio.com.au/about-us/contact-us
BROADBAND EDUCATION PACKAGE
To better understand broadband technologies and the factors that can influence the performance of your broadband Service, you can visit the Communications Alliance Broadband Education Package website at https://www.commsalliance.com.au/BEP.
ONLINE SAFETY
The eSafety Commissioner provides a range of educational material about staying safe online: https://www.esafety.gov.au/
A range of certified Family Friendly Filters can be found on the Communications Alliance website: https://www.commsalliance.com.au/Activities/ispi/fff.
Effective Date: 18/07/2024