SERVICE DESCRIPTION
This is a Post-Paid mobile phone service. Our plans are powered by the Optus 4G Plus and 5G Network, so you’ll get the same great coverage and service. Check out the full coverage map here. All plans come with unlimited national calls to landlines, mobiles, special numbers like 13/1300/1800, voicemail and national & international text. All plan inclusions are for use within Australia only and expire after each billing period.
iPrimus Acceptable Use Policy applies to all inclusions. iPrimus acts as a reseller of Optus services. iPrimus is responsible in supplying these services to our customers and we have no other affiliation or relationship with our wholesalers outside of our wholesale agreements.
PRICING INFORMATION
| Plan | Lite* | Small | Medium | Large |
|---|---|---|---|---|
| Minimum Monthly Charge | $25 | $40 | $50 | $60 |
| Included Mobile Data | 12GB | 50GB | 90GB | 120GB |
| Network Access | 4G Network | 5G Network (Max 100mbps) | 5G Network (Max 100mbps) | 5G Network |
| Included Call Value | Unlimited Standard National | |||
| Included SMS Value | Unlimited SMS & MMS (National | |||
| International Call Credit | $100 | $300 | $500 | $1000 |
| Excess Data | $0 with speeds slowed to 256Kbps when you go over included data | |||
| Minimum Contract Term | 1 Month | |||
| Total Minimum Cost | $25 | $40 | $50 | $60 |
Click here for international call rates
*Lite plan available via the call centre only. Call 131 789.
PLAN INCLUSIONS
| Plan | Lite* | Small | Medium | Large |
|---|---|---|---|---|
| Standard National Calls | Yes | Yes | Yes | Yes |
| Standard Mobile Calls | Yes | Yes | Yes | Yes |
| International call credit | $100 | $300 | $500 | $1000 |
| Calls to 13/1300 | Yes | Yes | Yes | Yes |
| Standard National and International SMS | Yes | Yes | Yes | Yes |
| National and International MMS | Yes | Yes | Yes | Yes |
| Voicemail | Yes | Yes | Yes | Yes |
| Premium Calls and SMS | No | No | No | No |
| Call Forwarding | No | No | No | No |
| VoLTE & Wi-Fi Calling | Yes | Yes | Yes | Yes |
PLAN ADDITIONS
| Plan | Lite* | Small | Medium | Large |
|---|---|---|---|---|
| Data Pack: $10 = 5GB | Yes | Yes | Yes | Yes |
| International Talk Pack: $5 = $100 international call credit | Yes | Yes | Yes | Yes |
OTHER INFORMATION
Minimum Contract Term
1 month.
Bundling Requirements
This Service does not require you to bundle any other iPrimus services.
Equipment Required
All iPrimus mobile plans are BYO mobile phone. You will need a SIM and a 4G/5G compatible mobile handset which is able to make Triple Zero (000) calls. You can check if your mobile handset is compatible by:
- Checking with the manufacturer of your mobile handset;
- Texting "3" to 3498; or clicking here if you have no active service.
Note: 3G mobile handsets, and some 4G/5G mobile handsets, which are not able to make Triple Zero (000) calls will not be able to access this service.
iPrimus do not supply mobile handsets. Postage of the SIM is free.
Receiving Statements
Your monthly invoice is available to view and download in your iPrimus account.
Service Availability
Not available in all areas, check out the full coverage map here.
Changes to your plan
We may from time to time make changes to your plan, including its pricing and inclusions, by providing you with written notice. Where any changes have a non-material detrimental impact to you, we can make those changes upon providing you with Reasonable Notice of the changes. If the change is materially detrimental to you, we will provide you with at least 30 days’ notice.
Using your service overseas: Activate your $5/5GB Daily Roaming Pack
Enable international roaming on your iPrimus account here, before flying out to an eligible country. We will charge you $5 and your $5 Daily Roaming Pack will automatically activate when you arrive overseas and use outbound calls, SMS (or MMS) or mobile data. Receiving SMS is free of charge. Each $5 Daily Roaming Pack includes:
- 5GB of data
- Unlimited Calls
- Unlimited SMS
Until midnight of the calendar date of activation or until you reach 5GB, whichever comes first.
Usage notifications
- We will notify you of usage when: your pack is first activated, at 50%, 85% and 100% of your included data.
Usage resets daily, expiring at midnight at the location where usage is detected. - If you reach 100% of the data in your day pack it will automatically renew.
- Charges may be delayed due to international carrier processing times*. These charges will be included in your next invoice. *(Typically up to 48 hours).
- A maximum of 10 Packs is available per day.
- International Roaming will be automatically disabled if you travel outside of an eligible destination or if you use 10 Packs within a day.
- You can enable International Roaming by logging into your account when you re-enter an eligible country.
For further information about International Roaming, including a list of Zone 1 countries, please visit is available on the International roaming page.
Full Terms
Information and pricing is correct at time of creation. All pricing for your Service is inclusive of GST. This information is a summary only. Our Standard Form of Agreement sets out the terms and conditions on which we provide our Equipment & Services.
Monitoring your usage
View up to date information about your data usage by logging in your iPrimus account. Excess data, premium calls and texts are not included in your plan and are subject to additional charges, you can find the applicable fees for such charges here. Additionally, SMS alerts will also be sent to you once you have reached 50%, 85% and 100% of your data usage value. More details on usage alerts can be found here.
Contact Details
T: 131 789
Complaints & Disputes
If you have a complaint or a dispute, please contact us on the below details:
T: 131 789
E: [email protected] [email protected]
Telecommunications Industry Ombudsman (TIO)
If you are still not satisfied with the steps taken by iPrimus to resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO).
The TIO will only investigate complaints if you have already attempted to resolve your issue with iPrimus and is an option of last resort.
You can contact the TIO on the below details:
T: 1800 062 058
W: http://www.tio.com.au/about-us/contact-us
Online Safety
The eSafety Commissioner provides a range of educational material about staying safe online: https://www.esafety.gov.au/
A range of certified Family Friendly Filters can be found on the Communications Alliance website: https://www.commsalliance.com.au/Activities/ispi/fff.