SERVICE DESCRIPTION
This is a Post-Paid mobile phone service. Our plans are powered by the Optus 4G Plus Network, so you’ll get the same great coverage and service. Check out the full coverage map here. All plans come with unlimited national calls to landlines, mobiles, special numbers like 13/1300/1800, voicemail and national & international text. All plan inclusions are for use within Australia only and expire after each billing period.
iPrimus Acceptable Use Policy applies to all inclusions. iPrimus acts as a reseller of Optus services. iPrimus is responsible in supplying these services to our customers and we have no other affiliation or relationship with our wholesalers outside of our wholesale agreements.
PRICING INFORMATION
Plan Details
| Plan | Lite* | Small | Medium | Large |
|---|---|---|---|---|
| Minimum Monthly Charge | $20 | $40 | $50 | $60 |
| Included Mobile Data | 10GB | 40GB | 70GB | 100GB |
| Included Call Value | Unlimited Standard National | |||
| Included SMS Value | Unlimited SMS & MMS (National | |||
| International Call Credit | $100 | $300 | $500 | $1000 |
| Excess Data | $0 with speeds slowed to 256Kbps when you go over included data | |||
| Minimum Contract Term | 1 Month | |||
| Total Minimum Cost | $20 | $40 | $50 | $60 |
Click here for the list of selected countries
*Lite plan available via the call centre on 13 17 89.
Conditions apply.
Usage Types Included in Included Call Value
| Plan | Lite* | Small | Medium | Large |
|---|---|---|---|---|
| Standard National Calls | Yes | Yes | Yes | Yes |
| Standard Mobile Calls | Yes | Yes | Yes | Yes |
| International call credit | $100 | $300 | $500 | $1000 |
| Calls to 13/1300 | Yes | Yes | Yes | Yes |
| Standard National and International SMS | Yes | Yes | Yes | Yes |
| National and International MMS | Yes | Yes | Yes | Yes |
| Voicemail | Yes | Yes | Yes | Yes |
| Premium Calls and SMS | No | No | No | No |
| Call Forwarding | No | No | No | No |
| VoLTE & Wi-Fi Calling | Yes | Yes | Yes | Yes |
Other information
Minimum Contract Term
1 month.
Bundling Requirements
This Service does not require you to bundle any other iPrimus services.
Equipment Required
All iPrimus mobile plans are BYO mobile phone. You will need a SIM and a 4G/5G compatible mobile handset depending which is able to make Triple Zero (000) calls. You can check if your mobile handset is compatible by:
- Checking with manufacturer of your mobile handset;
- Texting "3" to 3498; or clicking here if you have no active service.
Note: 3G mobile handsets, and some 4G/5G mobile handsets, which are not able to make Triple Zero (000) calls will not be able to access this service.
iPrimus do not supply mobile handsets. Postage of the SIM is free.
Receiving Statements
Your monthly bills will be sent to your nominated e-mail address. You can also view and download your bill in your iPrimus My Account.
Service Availability
Not available in all areas, Check out the full coverage map here.
CHANGES TO YOUR PLAN
We may from time to time make changes to your plan, including its pricing and inclusions, by providing you with written notice. Where any changes have a non-material detrimental impact to you, we can make those changes upon providing you with Reasonable Notice of the changes. If the change is materially detrimental to you, we will provide you with at least 30 days’ notice.
Using Your Service Overseas
Roaming is not available at this time
You can enable or disable International Roaming by logging in your iPrimus My Account. When International Roaming is enabled, your first Zone 1 international Day Pack will automatically activate when you send an SMS, make or receive a call, or use mobile data overseas.
Each $10 pack includes:
- 1GB of data
- Unlimited Calls
- Unlimited SMS
Please note that there are no charges for receiving an SMS sent for International Roaming and this will also not active a roaming plan.
Your International Roaming will automatically renew once you have exhausted your plan data allowance, up to 10 times per day. iPrimus will send you SMS alerts to track your usage and notify you when your day plan expires to prevent any additional charges.
- We will notify you of usage when: your International Roaming plan is first activated, as well as when you have reached 50%, 85% and 100% of your included data usage value.
- Usage resets daily, expiring at midnight at the location where usage is detected.
- If you reach 100% of your data plan it will automatically renew.
- Charges may be delayed due to international carrier processing times*. These charges will be included in your next invoice. *(Typically, up to 48 hours)
- A maximum of 10-Day plans are available per day.
- International Roaming will automatically be disabled if you travel outside of Zone 1 destinations or if you use all 10-Day plans.
In addition, you will receive an SMS with the daily maximum charge when we detect your arrival abroad. These charges are applicable in accordance with our Acceptable Use Policy.
For further information about International Roaming, including a list of Zone 1 countries, please visit is available on the International roaming page.
Full Terms
Information and pricing is correct at time of creation. All pricing for your Service is inclusive of GST. This information is a summary only. Visit www.iprimus.com.au for our Standard Form of Agreement which sets out the terms and conditions on which we provide our Equipment & Services.
Monitoring your usage
View up to date information about your data usage by logging in your iPrimus My Account. Excess data, premium calls and texts are not included in your plan and are subject to additional charges, you can find the applicable fees for such charges here. Additionally, SMS alerts will also be sent to you once you have reached 50%, 85% and 100% of your data usage value. More details on usage alerts can be found here.
Contact Details
T: 13 17 89
Complaints & Disputes
If you have a complaint or a dispute please contact us on the below details:
T: 13 17 89
E: [email protected] [email protected]
Telecommunications Industry Ombudsman (TIO)
If you are still not satisfied with the steps taken by iPrimusto resolve your issue, you can seek assistance from the Telecommunications Industry Ombudsman (TIO).
The TIO will only investigate complaints if you have already attempted to resolve your issue with iPrimus & is an option of last resort.
You can contact the TIO on the below details
T: 1800 062 058
W: http://www.tio.com.au/about-us/contact-us
ONLINE SAFETY
The eSafety Commissioner provides a range of educational material about staying safe online: https://www.esafety.gov.au/
A range of certified Family Friendly Filters can be found on the Communications Alliance website: https://www.commsalliance.com.au/Activities/ispi/fff.